Frequently Asked Questions
Everything you need to know about shopping with Hackney Essentials.
What are your standard shipping times?
We offer standard shipping across the UK within 3-5 business days. International delivery times vary by location, typically arriving within 7-14 business days.
What is your return policy?
We accept returns on most items within 30 days of purchase, provided they are in their original packaging and unused condition. Please note that certain perishable or hygiene-sensitive goods are exempt.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your delivery's progress.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your products sustainably sourced?
At Hackney Essentials, we prioritize ethical sourcing. We work closely with local artisans and suppliers who adhere to fair trade practices and minimize environmental impact.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. If you need to make a change, please contact our support team within one hour of placing your order.